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| Customer Success Manager Jobs 2022 – Pk24LatestJobs |
JOB DESCRIPTION
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The Customer Success Manager will
act as the primary interface between the customer and Cargo Commercial /
Operational teams. The incumbent will support regional sales representatives in
quoting Purchase Space Agreements (PSAs) and coordinating all aspects of the
contracts’ process with customers, legal, and other key stakeholders for
dedicated flights. Additionally, they will work with the Manager, Customer
Success to oversee the execution of PSAs, document any irregular operations, and
liaise with the customer to minimize disruptions.
- Triage all incoming requests into a generic email for
PSAs; prepare quotes for the regional sales managers or the customer
directly, dependant on the customer segment.
- Liaise with multiple departments to secure aircraft
scheduling, finalize PSAs and gather required documents for the
customer.
- Engage Load Engineering, Cargo Network Control, and
other groups (as appropriate) to assess the operational feasibility of any new
commercial opportunities and relay information to the regional sales
managers and regional operational teams.
- Document and update CRM module with opportunities and
cases, as applicable.
- Liaise with Cargo Operations for the overall success of
the PSA and engage the customer to understand operational
requirements.
- Support other new commercial business initiatives by
liaising with customers and supporting regional sales managers.
- Engage frontline staff in new business opportunities
and handling requirements.
- Support other Customer Service functions as required
(Customer Relations, Premium Accounts, Customer Service Centres, and Postal
Affairs).
Job: Customer Success Manager - Cargo - Temporary - 27918
Qualifications:
- University degree or relevant applicable work
experience
- Knowledge and/or understanding of Salesforce (or a
similar CRM application) is an asset.
- Commercial or Operational background is an asset.
- Must demonstrate significant problem-solving
abilities.
- Strong interpersonal skills and customer-focused.
- Solid communication skills both written and
spoken.
- Demonstrated leadership qualities with an ability to
influence and drive change.
- Project Management Certificate (or equivalent) and
credentials/accreditation in Quality Management (ASQ, CQMgr) or
equivalent is an asset.
- Minimum 3 years airline Operations experience,
preferably in Cargo, Airports, or customer service.
Requirements:
Based on
equal qualifications, preference will be given to bilingual candidates.
Job Location:
Location(s): TORONTO,
ON, Canada
Purpose:
Provide accurate information and
processing support to NY Prime Brokerage by:
- Receiving and validating information assigned to Income
processing (Stock dividends, stock splits, spin-offs, etc) as well as DRIP
and currency elections
- Receiving, processing, and reconciling Reorg
instructions within market deadlines
- Verifying the documents like dividend/rates, currency,
tax implications with DTC, Clearstream, CDS, etc., and ensuring that all
entries are correctly passed, and Events are completely balanced.
- To inquiries from internal and external parties and
ensure that all duties are performed in the proper manner with SCUSA's
standards and procedures.
- Verification/ approvals are required.
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